HERE ARE FREQUENTLY ASKED QUESTIONS
The best way to reach us is by email at Soapish@att.net. This is a small company and we will do our best to reply within 24 hours (on business days)
Payment & Shipping
All credit / debit cards are accepted (Visa, MasterCard, American Express, Discover) as well as PayPal.
Do you charge Sales Tax?
California Sales Tax of 9.5% will be added to all orders shipping to a California address
When will my order ship?
We will make every effort to ship items within three business days. If there is a delay, we will contact you by email and provide an update on when your order will ship.
Why is shipping so pricey?
Make sure you select USPS Priority mail at checkout. If you absolutely need your product in a hurry, you can select Priority Mail Express. We use a US postal service calculator to determine actual shipping costs for your order and do not make money from shipping costs. We will continually research options to pass on lower shipping rates to our customers and make changes as we see fit.
Cancellation and Refund Policy
Minimum 24 hours notice of cancellation is required. Let us know by email or by phone as soon as possible if you need to cancel an order. Cancellations will be confirmed by email.
For safety and contamination concerns All sales are final. Please be confident in your selection before finalizing your purchase.
Termination of Agreements
Soapish has the right to terminate a transaction for any reason, at any time.
Will my soap look exactly like the soap in the photo?
No. We do our best to accurately photograph our soaps so that colors and design details are accurate. Due to the nature of artisan products, please expect slight variations, small bubbles and tiny imperfections. We believe this lends to the hand made nature of the products. Each soap really is one of a kind.